Manage post-shipment technical claims, shortages, and field issues from intake through resolution.
Investigate complex field conditions by analyzing architectural and structural drawings, bills of material, and manufacturing data.
Coordinate corrective actions with Engineering, Manufacturing, Sales, and Customer Service teams to resolve customer issues.
Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. With over 18,800 team members across North America, the company emphasizes corporate stewardship and ESG responsibility in its culture.
Provide accurate and timely service for investment operations, transactions, and stakeholder inquiries.
Analyze operational data to identify trends, resolve issues, and recommend process improvements.
Support regulatory compliance and contribute to operational initiatives in a structured remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective application review. It supports remote and diverse roles while maintaining an inclusive and equitable recruitment process.
Own the onboarding and rollout program for large enterprise clients, from pre-sale handoff through the first 90 days of adoption.
Serve as the main point of contact for rollout, leading status meetings and aligning resources across Sales, Marketing, Product, and Customer Success.
Track adoption signals, analyze trends, and build scalable processes for smoother onboarding across future clients.
AlphaSense provides AI-driven market intelligence and search, trusted by over 6,000 enterprise customers including a majority of the S&P 500. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees across the globe.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Collect and organize data from various sources, perform data entry, and ensure accuracy.
Support MSC onboarding and CMDB development with ServiceNow reconciliation and updates.
Assist with data quality control, vendor contract reconciliation, and testing for tool sets.
ePlus believes technology is a people business, delivering solutions that make a real difference. The company values collaboration, innovation, and extraordinary results, with a culture that prioritizes respectful communication and work-life balance.
Provide entry-level coordination and administrative support for the Voice of the Client program, including survey administration and reporting.
Monitor client feedback mailbox, respond to routine requests, and support system data entry in Qualtrics, Salesforce, and SharePoint.
Prepare routine reports, dashboard exports, and presentation materials using approved templates and processes.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. It is a Fortune 500 firm with over 50,000 professionals and revenue of $16.1 billion in fiscal year 2025, fostering a collaborative and growth-oriented culture.
Coordinate and arrange certification and 2nd party audits, overseeing end-to-end processes in compliance with program and ISO 17065 requirements.
Serve as the main contact for clients and external stakeholders, delivering excellent customer service and maintaining up-to-date operational knowledge.
Manage audit scheduling, maintain client records, and support continuous improvement of systems and procedures.
Eurofins Scientific is an international life sciences company providing analytical testing services to make life safer, healthier, and more sustainable. Over 30 years, it has grown to 58,000 staff across 900 laboratories in 54 countries, fostering a decentralized and entrepreneurial network.
Review expense and timesheet coding, manage work orders, and provide customer follow-up support.
Assist in developing and maintaining installation project schedules with optimized resource allocation.
Conduct audits to ensure asset-to-tracker matches are correct and support customer implementation planning.
Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The Tenna team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.