Prepare and file mortgage insurance claims, reconciling advances and validating supporting documents.
Maintain clear records and reports for management, assist with updating workstations, and track claim payments.
Conduct research, manage a task queue, and communicate effectively to work independently and meet deadlines.
LoanCare is a leading full-service mortgage loan subservicer for banks, credit unions, and other financial institutions, supporting over 1.8 million loans. Backed by Fortune 500 company Fidelity National Financial, it offers a culture built on integrity, innovation, and collaboration, providing resources for employee growth and flexibility.
Responsible for real-time monitoring and analysis of Contact Center KPIs, including SLAs, abandonment rates, and agent adherence, to ensure operational targets are met.
Process and manage agent requirements such as PTO requests, schedule swaps, and skill adjustments while analyzing planned versus actual shrinkage to maintain coverage and campaign completions.
Utilize proficiency in Microsoft Excel and workforce management software to store data, create reports, produce schedules, and support other teams with necessary operational data and insights.
Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting tools to empower members to build a better financial future. The company fosters a diverse, equitable, and inclusive culture through employee resource groups and focuses on delivering affordable credit to underserved communities.
Monitor and track bankruptcy notifications (Chapter 7, 11, and 13) from initial filing through discharge or dismissal.
Prepare and file Proof of Claims (POC), Reaffirmation Agreements, and Motions for Relief in a timely and accurate manner.
Coordinate with outside counsel, bankruptcy trustees, and debtors' attorneys to negotiate payment plans and resolve outstanding issues.
Lendbuzz develops innovative technologies to provide underserved and overlooked borrowers with better access to credit. The company values independent thinking and has built a culture around diversity, compassion, simplicity, honesty, and transparency.
Review prescriptions and deliver accurate pricing information to patients, serving as a key contact for pharmacy services.
Coordinate with third-party pharmacy partners to process payments and resolve discrepancies while meticulously documenting patient interactions.
Dispute lab invoices on behalf of patients, track disputes to resolution, and fulfill medical records requests for billing and administrative support.
Ways2Well is a company redefining the future of healthcare as a leader in regenerative and preventive medicine, leveraging technology and digital care platforms to empower patients with data-driven, personalized care. They are a mission-driven team fostering a collaborative work environment focused on wellness innovation.
Partner with internal teams and clients to implement, maintain, and optimize client benefit administration websites, ensuring high-quality service delivery and timely issue resolution.
Manage client site implementations and updates, including testing for quality assurance and driving the resolution of identified technical and process-related issues.
Research and resolve client inquiries, triage tickets, and provide clear, proactive communication while coaching team members and driving continuous process improvements.
Bswift transforms benefits administration with cloud-based technology and services, simplifying the process for employees and HR teams. The company serves thousands of companies nationwide from Chicago and remote locations, fostering a dynamic and inclusive culture focused on excellence and client success.
Review Summer Staff Onboarding Forms, CampDoc Health Profiles, and Travel Surveys for accuracy and completeness.
Maintain confidentiality of all personal information in compliance with HIPAA standards and deliver outstanding care and support.
Communicate with Summer Staff via email to obtain correct documentation, respond to questions, and conduct weekly touchpoints with reports.
WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences. It operates through five core ministries including summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment.
Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to deliver a premium, luxury-caliber service experience.
Partner with showroom leadership and sales teams to support an exceptional client experience and seamless order management.
Oversee service execution for large-scale, high-profile projects within the region, ensuring service-level expectations and timelines are met.
Waterworks is a luxury brand that designs and sells high-end fittings, fixtures, and hardware for baths and kitchens. It operates in a collaborative, creative environment that values team contributions and empowers associates with training and growth opportunities.
Manage self-pay patient accounts by setting up payment plans and ensuring timely collection of outstanding balances.
Provide excellent customer service by addressing billing inquiries and resolving patient concerns related to payments.
Maintain accurate financial records, perform account reconciliations, and analyze reports to monitor cash flow.
Clinical Health Network for Transformation (CHN) is a collaboration between Planned Parenthood affiliates across the United States dedicated to providing high-quality, affordable healthcare. The organization is committed to building an inclusive workplace that values racial and social justice within a supportive and mission-driven culture.
Update and maintain partner account plans, identifying areas for improvement and providing superior customer service throughout the partnership lifecycle.
Respond to inquiries and service requests, tracking communications to solve partner trends and supporting metrics like call wait times and email response times.
Support new partner deployments, monitor staffing and credentialing processes, and assist with partner feedback, communications, and task tracking to ensure operational performance.
IDEMIA Public Security is a division of IDEMIA Group, providing secure and trusted biometric-based solutions globally, including public security, justice, travel, and access control. It employs over 4000 people worldwide and operates in a dynamic, innovative environment that values talent and fosters collaboration.
Execute strategies to improve review and ratings health across all channel listings to build customer confidence and drive conversion.
Analyze item data to prioritize listings needing more reviews or improved ratings, and manage workflows to capture more reviews.
Support organizational awareness of ROI for review programs and assist merchants in recovering or negotiating costs with brand partners.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. It is one of the fastest-growing ecommerce companies in history, fostering a remote-first environment as indicated by the contractor position.